Migration stages and what to expect
Follow your request from submission to completion, understand quotes and waiting states, and verify everything after cutover.
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Submitting a migration request
Fill in the migration form: destination, source details, optional services and credentials, which are stored encrypted.
Read articleHow to prepare for a website migration
Take stock of your sites, email and DNS, make a current backup and plan the cutover so your migration runs smoothly.
Read articleDNS propagation and troubleshooting
Why DNS changes take time to appear, how to check what the internet sees with dig and nslookup, and how to fix common problems.
Read articleUnderstanding DNS records
A practical guide to A, AAAA, CNAME, MX, TXT and NS records, TTL values and the changes most websites and mail services need.
Read articleUpdating nameservers and DNS: the basics
Understand nameservers versus DNS records and change the nameservers of a domain in your account, step by step.
Read articleEmail delivery, spam and password help
Why messages go missing or land in spam, how SPF, DKIM and DMARC help, and how to request a mailbox password reset.
Read articleRequesting business email mailboxes
Choose an email package, the number of mailboxes and storage, then follow your request from payment to an active mailbox.
Read articlePreparing a domain for your hosting
Connect a domain registered with us or with another provider to your hosting or cloud server, with a checklist for a smooth switch.
Read articleRegistering a new domain
Search for a name, choose the registration period and WHOIS privacy, set nameservers and follow the registration through to active.
Read articleWhat happens after you order managed hosting
From paid invoice to live website: how setup works, the email you receive and the first things to do once your service is active.
Read articleCan't find what you need?
Open a ticket and our team will help you directly — by ticket and email, from the people who run the platform.